Order Cancellation

After purchasing one of our product, if for any reason you are not satisfied with the item(s) you ordered, you have the right to return the goods to us within 14 working days from receipt. Please ensure you notify us by email: Ashley.grell@waxyaesthetics.com explaining the reason for return as well as which item(s) you would like to return to us. The product must be in the original condition received (unused). 

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You will be required by the terms of this Contract, to return the goods to:

Ashley Grell

Yoho

11 York Street, Leicester
LE1 6FD 

or 

For SXM locals at French Quarter at out local address in St.Martin 

Contact +44 7932 84 1054 for more info. 

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In such cases, after the goods have been received according to this procedure, we will reimburse the cost of the goods within 30 days of receiving your returned goods.

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If you return the goods for reasons other than:

Incomplete product(s), incorrect delivery or goods being defective.
You will be responsible for arranging and paying for the return of the goods to us. Please ensure you receive and retain a proof of postage.

You must ensure that the goods are stored safely and in appropriate conditions until they are returned to us.

Returned goods must be unused. We will not accept the return of goods that we reasonably believe have been used.  In such cases, you will be notified by e-mail that no refund will be made available to you and it will be your responsibility to arrange the return of the goods to you within 30 days of our e-mail regarding lack of refund. 
 

Damaged or Faulty Items

You are responsible for examining the goods following delivery. If the goods delivered are damaged or faulty in any way, please notify us within 3 working days from the delivery by e-mail: Ashley.grell@waxyaesthetics.com

Provided that the goods are unused and have been stored safely within appropriate conditions, we will repair/replace the goods or offer you a 30 % refund of the product price. If this occurs more than once, we will have to wait for a claim from the delivery service provider, in which you will be emailed on the outcome. If the claim has not been granted by the delivery service provider, we will offer you 30% off your next order or refund you 30% of the price paid for the PRODUCT ONLY. If the claim has been approved Waxy Aesthetics would refund you the full price of the Product paid. 
 

Non-delivered or Incorrect Items

Within the order packaging, you will find a Delivery Note in an envelope, listing goods that you ordered.  If the goods delivered do not match those listed, please notify us within 3 working days from the delivery by email: Ashley.grell@waxyaesthetics.com

Provided that the goods are unused and have been stored safely within appropriate conditions, we will replace the goods or offer you a refund after you-ve shipped the incorrect items. 

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In the absence of your notice within 3 working days, we shall not be liable in respect of undelivered, incorrect or defective goods, if defects have occurred during transportation and would be apparent on examination.

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Please provide our Customer Services Team with your order number. 

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Goods must be returned to us within 14 working days of delivery. Please ensure that the returned parcel is properly sealed and that you receive and retain a proof of postage.

If we accept your return and if you have chosen a refund, we will process the refund within 30 days of receiving the goods. You will be notified by email from our Customer Services Team.

Repairs, exchanges and replacements will be processed within 3-5 working days of receiving the goods.

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We are not liable for returned goods lost in transit.

Hope this helped you Waxy babe!